Privacy Policy

Effective date: 13 July 2026

This Privacy Policy explains how Bet Buffoon ("Betbuffoon", "Betbuffoon Casino", "we", "us", or "our") collects, uses, shares, and protects your personal data when you visit and use our website and casino services in the United Kingdom. By creating an account, using our services, or continuing to use our site, you agree to the practices described in this Privacy Policy.

Contact Details

If you have any questions about this Privacy Policy, your personal data, or your rights, you can contact us at:

Bet Buffoon – Privacy Team
Email: [email protected]

We aim to respond to privacy-related requests within a reasonable time and within any deadlines set by applicable data protection laws.

Who We Are

Bet Buffoon operates an online casino platform for players located in the United Kingdom. Our platform offers casino games, promotions, account services, payment services and customer support. We act as a data controller for the personal data you provide to us or that we collect through your use of our services.

Our goal is to handle your personal data in a lawful, fair and clear manner, in line with data protection rules that apply to our activities, including the principles of data minimisation, security, and purpose limitation.

Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website
• Registered players and account holders
• Former players with closed or suspended accounts
• Individuals contacting our support team or interacting with us by email or other channels

This Privacy Policy does not apply to third-party sites or services that may be linked from our platform. Such third parties are responsible for their own privacy practices.

Types of Personal Data We Collect

We collect different categories of personal data about you, depending on how you use Betbuffoon Casino.

1. Identification and Contact Data

• Full name
• Date of birth
• Residential address
• Nationality and country of residence
• Email address
• Telephone number (if provided)
• Identity document details (for example passport, identity card, driving licence)

2. Account and Gameplay Data

• Username and password
• Account registration date and status
• Language preference and communication settings
• Game history, bet history and win/loss records
• Bonus eligibility and bonus history, including use of the Welcome Package and other promotions
• Session duration and frequency of play

3. Financial and Transaction Data

• Preferred currency and payment method
• Deposit and withdrawal amounts and dates
• Transaction identifiers and payment reference numbers
• Payment provider details, for example bank card type, e-wallet provider or crypto wallet address
• Account balance and bonus balance

We do not store your full bank card number in plain form. Where card payments are used, they are processed through secure payment gateways, and sensitive data is handled in line with payment industry security standards.

4. Technical and Usage Data

• IP address
• Device type, operating system and browser type
• Log-in dates, times and session identifiers
• Pages visited, clicks and access paths on our site
• Technical events, such as errors, loading times and connection issues
• Approximate location based on IP address (for example country or region)

5. Verification and Compliance Data

• Copies of identity documents and proof of address (for example utility bill or bank statement)
• Evidence of payment method ownership (for example redacted bank card copy or account screenshot)
• Checks against sanction lists, fraud databases and self-exclusion registers where applicable
• Records of due diligence checks and decisions made based on them

6. Communication Data

• Emails, messages and attachments that you send to our support team
• Live chat transcripts (if available)
• Records of complaints, requests and feedback
• Marketing preferences and consent records

How We Collect Your Data

We collect your personal data through different channels:

Data You Provide Directly

• When you register an account
• When you update your profile or account settings
• When you make deposits or withdrawals
• When you send documents for identity or payment verification
• When you contact our support team
• When you opt in or opt out of marketing communications

Data Collected Automatically

• Technical data collected through cookies and similar technologies when you browse our site
• Log and security data captured during login, gameplay and payment actions
• Device and browser data required for site optimisation and fraud detection

Data from Third Parties

• Payment providers and banks that confirm payments and share necessary transaction details
• Identity verification and anti-fraud services that check your identity and activity
• Regulatory and law enforcement bodies that may provide or request information during lawful investigations
• Marketing and analytics partners that may provide aggregated or pseudonymised statistics

Legal Bases for Processing Your Data

We process your personal data based on one or more of the following legal grounds, as they apply to our operations:

• Performance of a contract: to create and manage your account, provide casino games, process payments and deliver related services you request.
• Legal obligations: to comply with anti-money laundering rules, responsible gambling duties, record-keeping obligations and any other legal requirements that apply to us.
• Legitimate interests: to maintain site security, prevent fraud and abuse, protect our rights, improve our service, and conduct basic analytics, provided these interests do not override your rights and freedoms.
• Consent: where required by law, for example for certain types of marketing, certain cookies, or for specific uses of your data that are not necessary for contract performance or legal compliance. You may withdraw your consent at any time where processing is based on consent.

How We Use Your Personal Data

We use your personal data for clear and lawful purposes. These include:

Account Creation and Management

• Setting up and maintaining your player account
• Verifying that you are old enough to gamble and allowed to use our services
• Managing your login credentials and security settings
• Handling account changes, such as self-exclusion or account closure

Providing Casino Services

• Allowing access to Betbuffoon Casino games and features
• Processing deposits and withdrawals in fiat and cryptocurrencies where available
• Applying bonuses and promotions, including the Welcome Package, daily rewards, loyalty benefits and cashback
• Calculating bets, wins, losses and account balances

Customer Support and Communication

• Responding to your questions, complaints and requests
• Sending important service messages, such as changes to terms, policy updates, security alerts and account notices
• Recording communication history for quality checks and dispute handling

Security, Fraud Prevention and Compliance

• Carrying out identity and address checks
• Monitoring transactions for unusual or suspicious patterns
• Preventing bonus abuse, chargebacks, money laundering and other illegal acts
• Co-operating with regulators, law enforcement and other authorities where required by law

Responsible Gambling

• Monitoring behaviour to identify signs of risky gambling
• Applying limits, cool-off periods and self-exclusion features if you request or where required by our policies
• Keeping records of responsible gambling actions and contacts

Analytics and Service Improvement

• Analysing usage patterns to improve games, promotions and site performance
• Testing new features and optimising user journeys
• Collecting statistics in aggregated or pseudonymised form to understand trends

Marketing and Promotions

• Sending promotional emails or messages about new games, bonuses, offers and tournaments if you have given your consent or we are otherwise allowed to do so
• Tailoring content and offers based on your activity and preferences, where permitted by law
• Allowing you to manage your marketing preferences or unsubscribe at any time

Cookies and Tracking Technologies

We use cookies and similar technologies to run our site efficiently and to offer a better player experience.

Types of Cookies We Use

• Essential cookies: required to operate our website and platform, for example to keep you logged in and secure.
• Functional cookies: help remember your preferences, such as language and display settings.
• Analytics cookies: help us understand how visitors use our site so we can improve layout, content and features.
• Marketing cookies: help us show relevant promotions and measure the results of campaigns, where permitted.

You can manage your cookie settings through your browser or device controls. Disabling certain cookies may affect the way our site works and may limit your use of some features.

How and Why We Share Your Data

We do not sell your personal data. We share data only where there is a valid reason and proper protection is in place.

Service Providers and Business Partners

We may share data with third parties that help us run Betbuffoon Casino, such as:

• Payment processors and banks that handle deposits and withdrawals
• Game providers that offer slots, table games, live casino and other products
• Identity verification and fraud prevention services
• Customer support and communication tools
• IT, hosting, security and analytics providers
• Marketing and advertising partners, within the limits of your settings and the law

These parties are required to handle your data securely and use it only for the services they provide to us.

Regulators and Authorities

• Regulatory bodies that oversee gambling and financial activity
• Tax and law enforcement authorities where disclosure is legally required
• Courts, dispute resolution services or law firms handling legal claims or regulatory issues

Business Transfers

• If we are involved in a merger, restructuring, sale of assets, or similar event, your personal data may form part of the transferred assets, subject to confidentiality duties and legal safeguards.

International Data Transfers

Some of our service providers or partners may be located outside the United Kingdom. In such cases, we take steps to ensure that your data remains protected, using methods that are recognised in data protection law, such as:

• Standard contractual clauses or equivalent safeguards approved by regulators
• Contractual duties that require high security standards and clear limits on the use of data
• Technical and organisational measures to reduce risks, such as encryption and strict access controls

Data Retention – How Long We Keep Your Data

We keep your personal data for as long as needed for the purposes set out in this Privacy Policy, or as required by applicable law. Factors that influence our retention periods include:

• How long you have an active account
• Legal obligations to retain transaction and account records for a set period
• Time limits for legal claims or regulatory reviews
• Ongoing investigations or disputes

In general, we retain core account and transaction data for several years after account closure, as required by financial and gambling regulations. Once data is no longer required, we delete or anonymise it in a secure way.

Data Security

We apply technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of sensitive data in transit and, where relevant, at rest
• Use of secure network and server infrastructure
• Strict access controls based on the need-to-know principle
• Regular monitoring and logging of security events
• Back-up procedures and business continuity planning
• Training of staff on data protection and information security

No system is fully immune from risks, but we work constantly to keep your data as safe as reasonably possible. You also play a key role in protection: keep your login details secret, use strong passwords and let us know at once if you suspect unauthorised access to your account.

Your Rights Over Your Personal Data

Subject to conditions and exceptions set by law, you may have some or all of the rights below.

Right of Access

• You may ask for a copy of the personal data we hold about you, along with related information such as why we process it and how long we keep it.

Right to Rectification

• You may request correction of inaccurate data or completion of incomplete data. Some changes can be done directly in your account profile.

Right to Erasure

• In some cases, you may ask us to delete your personal data. This right is limited where we must keep data to meet legal duties or for legal claims.

Right to Restriction of Processing

• You may ask us to restrict the use of your data in certain situations, for example while a dispute over accuracy or lawful use is being resolved.

Right to Data Portability

• For data you provided to us and that we process based on your consent or on a contract, you may request a copy in a structured, commonly used format, and ask us to send it to another provider where technically possible.

Right to Object

• You may object to processing based on our legitimate interests, including profiling related to such interests. We will stop processing unless we have strong lawful grounds to continue.
• You may always object to direct marketing. We will then stop using your data for such marketing.

Right to Withdraw Consent

• Where processing is based on your consent, you may withdraw that consent at any time. This will not affect processing carried out before withdrawal.

How to Exercise Your Rights

You can exercise your rights or send requests relating to your personal data by contacting us at [email protected]. We may ask you to confirm your identity before acting on your request. We will respond within a reasonable period and in line with legal deadlines.

Right to Complain to a Data Protection Authority

If you believe your rights have been violated, you may lodge a complaint with a competent data protection authority. We encourage you to contact us first so we can try to resolve any issue directly.

Marketing Communications

We may send you marketing messages about Betbuffoon Casino, such as news about games, bonuses, special offers and loyalty rewards, where we have your consent or we are otherwise allowed to do so.

How to Manage Marketing Preferences

• You may change your marketing settings at any time in your account (if the feature is available).
• You may unsubscribe by using the link included in our marketing emails.
• You may contact us at our support email and ask to be removed from marketing lists.

Even if you opt out of marketing, we may still send you important service messages, such as changes to terms, policy updates or account notices.

Responsible Gambling and Self-Exclusion Data

We may collect and store data related to responsible gambling tools you use, including:

• Deposit, loss or session limits you set
• Self-exclusion requests and periods of exclusion
• Records of contacts with our team regarding gambling behaviour

This information helps us protect you and meet our responsible gambling duties. We may share relevant data with self-exclusion registers or regulators where legally required.

Age Restrictions

Our services are for adults only. You must be at least 18 years old, or higher if a stricter legal age applies in your area, to use Betbuffoon Casino. We conduct checks to confirm that players are old enough.

If we discover that we hold data about someone who is under the legal age, we will close the account, take steps to block access, and delete personal data where allowed by law. We may retain some information to comply with legal and regulatory duties.

Automated Decision-Making and Profiling

We may use automated tools and profiling in the following areas:

• Fraud and risk checks, for example blocking or reviewing transactions that show high-risk signs
• Responsible gambling monitoring, for example flagging patterns of play that may show harmful behaviour
• Basic personalisation, for example suggesting games or promotions based on your activity and preferences

Where automated decisions produce legal or similar significant effects on you, and where required by law, you may request human review, express your view and challenge the decision. You can do this by contacting us by email.

Third-Party Links and Services

Our site may contain links to third-party websites, games, payment services or tools. These sites and services are subject to their own privacy policies, which you should review carefully. We are not responsible for how those third parties collect, use or protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, in applicable laws or in our internal practices.

When we make important changes, we will take reasonable steps to inform you, such as posting a clear notice on our website, updating the effective date, or sending an email. Your continued use of Betbuffoon Casino after such changes means that you accept the updated Privacy Policy.

Your Responsibilities

To help keep your data safe and accurate, you should:

• Provide true and complete information during registration and verification
• Update your details if they change, such as address or email
• Keep your username, password and account details secret
• Log out after each session, especially on shared or public devices
• Contact us promptly if you suspect misuse of your account or personal data

Summary of Key Points

How to Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please contact us at [email protected]. Please include enough information for us to identify you and respond properly. For security reasons, we may ask you to confirm your identity before we share or change any personal data.

For more information about our services, you can visit betbuffoon-casino.co.uk. By using our site, you confirm that you have read this Privacy Policy and understood how Betbuffoon handles your personal data.